The tour price includes round-trip transportation from the meeting point, a professional tour guide, the necessary equipment for the activities (such as snorkeling gear), entrance fees to parks and reserves, and light refreshments. Depending on the tour, lunches or dinners may also be included. Please check the specific details in each tour description.

You can book your tour directly on our website. Simply select the tour you are interested in, choose the date and the number of people, and follow the instructions to complete the booking. You can also book by calling our customer service number or by visiting our offices in Cozumel.

Yes, a deposit is required at the time of booking to secure your spot on the tour. The remaining balance can be paid on the day of the tour. We accept payments by credit card, PayPal, and in cash.

We understand that plans can change. If you need to cancel your reservation, please contact us at least 48 hours before the tour date to receive a full refund. Cancellations made less than 48 hours in advance may not be refundable, depending on the specific policies of the reserved tour.

We recommend wearing comfortable clothing suitable for the activities (such as a swimsuit, t-shirt, and water shoes), biodegradable sunscreen, a cap or hat, a towel, and a reusable water bottle. It is also advisable to bring a camera to capture memories and some extra cash for optional purchases or tips.

We offer a variety of tours that are suitable for different ages and fitness levels. Some tours, such as snorkeling or water activities, may have age or health restrictions. Please check the specifications for each tour or contact us for personalized recommendations.

The safety of our clients is our top priority. All of our guides are trained in first aid and emergency management. Furthermore, we follow strict safety measures in all of our activities and provide high-quality safety equipment. We have also implemented additional health and hygiene protocols to protect against contagious diseases.

Yes, Magic Island Tours offers the option of private and personalized tours. These tours are ideal for small groups, families, or couples looking for a more intimate and tailored experience. Contact us to discuss your needs and preferences, and we will design a tour just for you.

Safety is our priority, so if weather conditions are hazardous, we may have to cancel or reschedule the tour. In the event of a weather-related cancellation, we offer the option to reschedule or receive a full refund. We will notify you as soon as possible in the event of any changes due to weather.