The tour price includes transportation to and from the departure point, professional tour guide, equipment necessary for the activities (such as snorkeling equipment), entrance fees to parks and reserves, and light snacks. Depending on the tour, lunches or dinners may also be included. See specific details in the description of each tour.

You can book your tour directly on our website. Simply select the tour you are interested in, choose the date and number of people, and follow the instructions to complete the reservation. You can also reserve by calling our customer service number or visiting our offices in Cozumel.

Yes, a deposit is required at the time of booking to guarantee your place on the tour. The remaining balance can be paid on the day of the tour. We accept payments by credit card, PayPal, and cash.

We understand that plans can change. If you need to cancel your reservation, please contact us at least 48 hours before the tour date to receive a full refund. Cancellations made less than 48 hours in advance may be non-refundable, depending on the specific policies of the tour booked.

We recommend that you bring comfortable and appropriate clothing for the activities (such as a swimsuit, t-shirt, and water shoes), biodegradable sunscreen, a cap or hat, a towel, and a reusable water bottle. It is also advisable to bring a camera to capture memories and some extra money for optional purchases or tips.

We offer a variety of tours that are suitable for different ages and fitness levels. Some tours, such as snorkeling or water activities, may have age or health restrictions. Please review the specifications of each tour or contact us for personalized recommendations.

The safety of our customers is our top priority. All of our guides are trained in first aid and emergency management. Furthermore, we follow strict safety measures in all our activities and provide high-quality safety equipment. We have also implemented additional hygiene and health protocols to protect against contagious diseases.

Yes, Magic Island Tours offers the option of private and personalized tours. These tours are ideal for small groups, families or couples looking for a more intimate and personalized experience. Contact us to discuss your needs and preferences, and we will design a tour to suit you.

Safety is our priority, so if weather conditions are hazardous, we may have to cancel or reschedule the tour. In the event of cancellation due to weather, we offer the option to reschedule or receive a full refund. We will notify you as soon as possible in case of changes due to weather.